Employment and Social Development Canada · Awarded contract
Awarded

Contact Centre Services for 1 800 O-Canada at ESDC

Awarded 01 Apr 2026

View live tenders
Awarded01 Apr 2026
Value$16,415,897.68
SupplierGatestone & Co. Inc.
AgencyEmployment and Social Development Canada
ProvinceOntario
CategoryPublic Services & Welfare
Expires in 5mo12mo term, 58% elapsed
Awarded 1 Apr 2026Expires 31 Mar 2027

About

Employment and Social Development Canada awarded a contract to Gatestone & Co.

Inc.

for the delivery of 1 800 O-Canada Contact Centre services and associated Customized Information Services.

The project implements the evolution of 1 800 O-Canada to a model where the contractor provides contact centre services and the facilities housing agents, supporting staff, and infrastructure, while the core contact centre management platform, knowledgebase, and supporting infrastructures continue to be provided by Canada.

The contract value is $16,415,897.68, with the realized amount contingent on the number of task authorizations issued and may be less than the published amount depending on operational requirements.

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Other similar contracts12

Contact Centre Services for 1 800 O-Canada at ESDCPublic Services & WelfareGatestone & Co. Inc.
$20,065,421.48
Award of 1 800 O-Canada Contact Centre Services to Gatestone & Co. Inc.Public Services & WelfareGatestone & Co. Inc.
$20,868,434.7
Ad Hoc Contact Centre Services for Automated Call Campaigns by ESDCPublic Services & WelfareGatestone & Co. Inc.
$23,699.89
Provision of Information Centre Specialists for Government of Canada General Enquiry Services (1-800-O-CANADA)Public Services & WelfareQuantum Management Services Ltd.
$133,070,060
Management of Information Centre Specialists for 1-800-O-CANADA Enquiry ServicesConsultancy & LegalQuantum Management Services Ltd
$82,221,060
Award of Business Services Contract to Gatestone & Co. Inc. by Employment and Social Development CanadaConsultancy & LegalGatestone & Co. Inc.
$35,222,100
Provision of Business Services to Employment and Social Development CanadaConsultancy & LegalGatestone & Co. Inc.
$19,485,008.41
IT and Telecommunications Consulting for Contact Centre Modernization at ESDCIT & SoftwareTeksystems
$50,685.58
IT and Telecommunications Consulting for ESDC Contact Centre ModernizationIT & SoftwareRandstad Interim Inc
$104,339.81
IT and Telecommunications Consulting for ESDC Contact Center Migration – Bell CanadaIT & SoftwareBell Canada
$5,583,589.85
Contact Centre Modernization Consulting Services for ESDCIT & SoftwareRandstad Interim Inc
$102,615.19
Contact Centre Modernization IT and Telecommunications Consulting Services for ESDCIT & SoftwareS.I. Systems ULC
$119,717.72

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