Employment and Social Development Canada · Awarded contract

Awarded

IT and Telecommunications Consulting for ESDC Contact Centre Modernization

Awarded 22 Jun 2026

View live tenders

Awarded22 Jun 2026

Value$104,339.81

SupplierRandstad Interim Inc

AgencyEmployment and Social Development Canada

ProvinceOntario

CategoryIT & Software

Expires in 1mo6mo term, 74% elapsed

Awarded 22 June 2026Expires 11 Dec 2026

About

Employment and Social Development Canada awarded a contract to Randstad Interim Inc for information technology and telecommunications consulting services to support the modernization of its contact centre environment.

The initiative involves migrating existing contact centres to a cloud-based Contact Centre as a Service solution, providing a unified platform for voice, chat, email, and text messaging, along with intelligent routing, real-time monitoring, analytics, and reporting.

It also includes implementing knowledge management, workforce management, workload management, and a skills repository to replace legacy tools.

The contract value is $104,339.81.

Similar open tenders12

SAP Level 3 Support, Enhancements and Modernization for ESDC myEMS Financial Management SystemIT & Software

29 Oct 2026

ECSD Enterprise Cloud Phone System — Design, Migration and SupportTelecommunications

20 Nov 2026

Public Safety Canada — IM/IT Research & Advisory Services for Digital ModernizationIT & Software

04 Nov 2026

IT Professional Services for Canada Council for the Arts – Enterprise Applications, Cloud, Data and AIIT & Software

23 Nov 2026

System Integrator for HCM Data Integration and Cloud Services — Government of Canada HR-to-Pay TransformationIT & Software

06 Nov 2026

Upgrade and Renewal of National Integrated Security System – Canada (NCR & W-T initial)Public Safety & Security

03 Nov 2026

IT Research and Advisory Services for Immigration, Refugees and Citizenship Canada (IRCC)IT & Software

09 Nov 2026

Temporary Communications Help (Stream 10.1) – Department of National Defence – National Capital Region (NCR)Consultancy & Legal

28 Oct 2026

CDIC IT Staff Augmentation and Project Delivery Supply Arrangements – Ottawa (to Dec 31, 2029)IT & Software

05 Nov 2026

Provision, Implementation and Ongoing Support of Secure Cloud-based Citizen Engagement Portal – ManitobaIT & Software

27 Oct 2026

Technical Integration Services for Government Conferencing and Audiovisual SolutionsIT & Software

27 Jan 2030

AFCCIS Sustainment — DND Professional IT, Cybersecurity and Project Support (Gatineau, QC)IT & Software

27 Oct 2026

Other similar contracts12

IT and Telecommunications Consulting Services for ESDC Contact Centre ModernizationIT & SoftwareRandstad Interim Inc

$133,371

Contact Centre Modernization Consulting Services for ESDCIT & SoftwareRandstad Interim Inc

$102,615.19

IT and Telecommunications Consulting for Contact Centre Modernization at ESDCIT & SoftwareTeksystems

$50,685.58

IT and Telecommunications Consulting for Contact Centre Modernization at ESDCIT & SoftwareTundra Technical Solutions Inc.

$124,506.43

IT & Telecommunications Consulting for ESDC Contact Centre ModernizationIT & SoftwareS.I. Systems ULC

$106,035.69

Contact Centre Modernization IT and Telecommunications Consulting Services for ESDCIT & SoftwareS.I. Systems ULC

$119,717.72

Provision of IT and Telecommunications Consultants for Contact Centre Solution ProjectIT & SoftwareRandstad Interim Inc

$275,422.64

IT and Telecommunications Consulting Services by Randstad Interim Inc for ESDCIT & SoftwareRandstad Interim Inc

$215,003.25

IT & Telecommunications Consulting for ESDC Contact Centre Cloud MigrationIT & SoftwareTundra Technical Solutions Inc.

$251,105.42

IT and Telecommunications Consulting Services by Randstad Interim Inc. for ESDCIT & SoftwareRandstad Interim Inc.

$1,147,817.29

Provision of IT and Telecommunications Consulting Services to Employment and Social Development CanadaIT & SoftwareRandstad Interim Inc.

$846,394.22

Business Analyst for Contact Centre Modernization at ESDCIT & SoftwareRandstad Interim Inc

$150,042.38

Unlock the full platform.

7 days free, then $59/CAD per month. Cancel anytime.

What you get

Find

Find IT and software tenders in Ontario in one place.

We monitor federal, provincial and municipal portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, province and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postal code. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Randstad Interim Inc and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and agency profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovMarket AI

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in Ontario by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then $59/CAD per month