Employment and Social Development Canada · Awarded contract
AwardedManagement Consulting for Complaint Intake Automation at ESDC
Awarded 05 Nov 2025
Awarded05 Nov 2025
Value$239,652.80
SupplierPricewaterhousecoopers LLP
ProvinceOntario
CategoryConsultancy & Legal
Ended 4mo ago8mo term
Awarded 5 Nov 2025Expired 30 June 2026
About
Employment and Social Development Canada awarded a contract to PricewaterhouseCoopers LLP for management consulting services to automate the complaint intake process, transitioning from manual paper and email methods to a self-service online portal integrated with My Service Canada Account and the Integrated Labour System.
The contract, valued at CAD 239,652.8, includes one or more amendments and aimed to enhance service delivery, streamline case processing, and ensure compliance with accessibility standards, supporting the Labour Program’s mandate to provide timely and equitable access to labour protections for all workers.
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Management Consulting for Complaint Intake Automation at ESDC
Won by Pricewaterhousecoopers LLP · Employment and Social Development Canada
$240Kawarded
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System Integrator for HCM Data Integration and Cloud Services — Government of Canada HR-to-Pay TransformationIT & Software · Closes 6 Nov 2026
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