Employment and Social Development Canada · Awarded contract

Awarded

IT and Telecommunications Consulting for Contact Centre Platform Migration at ESDC

Awarded 07 Jul 2025

View live tenders

Awarded07 Jul 2025

Value$265,592.25

SupplierS.I. Systems ULC

AgencyEmployment and Social Development Canada

ProvinceOntario

CategoryIT & Software

Ended 4mo ago1y term

Awarded 7 July 2025Expired 7 July 2026

About

Employment and Social Development Canada awarded a contract to S.I.

Systems ULC for information technology and telecommunications consulting services.

The contract supports the Benefit Delivery Modernization (BDM) Programme's Common Platform Delivery (CPD) workstream, which manages a multi-based contact centre solution (CCS).

The existing Hosted Contact Centre Solution (HCCS) platform is reaching end-of-life in October 2027 and will not be renewed.

Due to the complexity of the migrations and a lack of project management maturity and skillset within the BDM Programme, CPD required specialized expertise from a Project Executive to oversee migrations, scheduling, risk mitigation, and strategic analysis for successful outcomes.

The contract value is CAD 265,592.25, with the realized amount contingent on the number of task authorizations issued.

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