Tender: Unified Communications and Contact Center Solutions – National Procurement for Canadian and U.S. Public Sector Agencies

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Canoe Procurement Group of Canada and Sourcewell are seeking a supplier for unified communications and contact center solutions to establish regional and/or national contracting solutions for use by their participating public-sector members across Canada and the United States. Requested solutions include unified communications (VoIP/UCaaS, video and audio collaboration, mobility, mass notification, enhanced messaging), contact center capabilities (CCaaS, automatic call/contact distribution and routing, omnichannel, IVR, real-time status, reporting and analytics) and related products and services such as architecture, implementation, migration, ongoing support, hardware, software, integrations, number porting and deployment for premises-based, cloud-based, or hybrid environments. AI-enabled features are permitted only when embedded in or directly supportive of the proposed UC or contact center solutions. Bidders may propose turn-key solutions or equipment-only offerings where members can install locally; exclusions include offerings limited to network-only or wireless services, TEM audits, consulting-only services, or brokers without direct solution ownership. The resulting contract term is four years with up to three additional one-year extensions; proposals must be submitted via the Sourcewell Procurement Portal by September 29, 2026 at 3:30 p.m. Central Time. Sourcewell encourages participation from small, minority-owned, women’s business, and veteran-owned suppliers.