Senate of Canada · CanadaBuys

Closed

Tender: Call Queue Management System Replacement – Senate of Canada (Microsoft Teams, Bilingual Support)

Released about 2 months ago

Closed05 Oct 2026Updated

Est. valueEstimate$40K to $150K

LocationOntario

AgencySenate of Canada

SourceCanadaBuys

CategoryIT & Software

ReferenceSEN-027 26-27

Submissions closedClosed Mon, 5 Oct 2026

About

The Senate of Canada is seeking information from industry on a modern call queue management solution to replace its current platform that operates with Microsoft Teams telephony and supports a bilingual caller experience. This request for information (RFI) is issued solely for information and planning purposes and does not constitute a solicitation or create any obligation; unsolicited proposals will not be considered, vendors will not be reimbursed for costs associated with responding, and any information submitted becomes the property of the Senate of Canada (information marked Proprietary will be handled accordingly).

Insight

This RFI is most relevant to vendors offering modern call queue management solutions compatible with Microsoft Teams and capable of bilingual caller handling; key considerations include technical integration with Microsoft Teams telephony, ensuring full bilingual caller experience, and the fact that this is an information-gathering exercise only—no contract, reimbursement, or obligation will result from responses.

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