Tender: Strathcona County Microsoft Teams Phone Migration to Replace Mitel (approximately 1,100 phones)
Released 3 months ago
About
Strathcona County is seeking a supplier for a telephone system replacement to design, implement and support a Microsoft Teams Phone telephony solution to replace its existing Mitel system serving approximately 1,100 phones. The County intends to leverage its Microsoft 365 E5 licensing and requires a solution that preserves County administrative control with role-based access, provides comprehensive supplier support for implementation, training and ongoing operations, supports complex departmental needs including 19 ACD queues, paging systems and analog devices, follows a phased migration to minimize business disruption, and ensures compliance with Canadian emergency calling regulations and privacy requirements.
This opportunity is well suited to qualified firms experienced in enterprise Microsoft Teams Phone migrations at similar scale, including integration of ACD queues, paging and analog devices and providing implementation, training and lifecycle support. Key challenges include integrating with existing M365 E5 licensing, managing a phased migration for ~1,100 endpoints to minimize disruption, implementing role-based administrative controls, supporting 19 ACD queues and legacy analog/paging hardware, and meeting Canadian emergency calling and privacy requirements.
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Typical $50K to $1.8MAgency spend history
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