Tender: Centralized Dispatch Service for Wheelchair-Accessible Taxi Services — City of Calgary
Released about 1 month ago
About
The City of Calgary is seeking a supplier for a centralized dispatch service and supporting technology to coordinate and schedule on-demand wheelchair-accessible taxi services across multiple taxi brokerages and independent drivers. The solution must provide customers a single point of contact via telephone, web-based services, email and mobile applications, deliver accurate trip status and wait-time information, and include reporting and analytics to strengthen program oversight. Required deliverables include implementation services, software licensing (where applicable), training, support, maintenance and ongoing operation of the centralized dispatch service as detailed in Appendix F; proponents should demonstrate experience delivering centralized transportation dispatch and automated dispatch solutions in multi-provider environments, and experience supporting customers with mobility challenges is considered an asset.
This opportunity is suited to transportation technology vendors or dispatch operators with proven multi-provider automated dispatch experience and accessible service programs. Key considerations include integrating multiple brokerages and independent drivers, ensuring real-time trip status and accurate wait-time reporting, meeting the City's reporting and analytics requirements, and providing full lifecycle services (implementation, licensing, training, support and ongoing operations).
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Typical $20K to $75KAgency spend history
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